Frequently Asked Questions

Order Help

We cannot place orders by phone at this time. You can place your order online or by visiting one of our showrooms.

Sales tax will be charged based on your delivery address.

Your credit card will be charged at the time of purchase

A backorder occurs when there is a delay in a product arriving to our warehouse, thus delaying the delivery. We try to minimize these occurrences as much as possible, but backorders do occur.

Policies & Services

We ask that you measure the area where the furniture will be going prior to delivery. Once the items are delivered, they cannot be returned.

Once an item is cancelled from your invoice, please allow 7-10 business days to receive your refund. Refund timeframes depend on the form of payment as well as the banking institution.

Once a gift card is sold, it cannot be returned.

Many home improvement stores offer touch up products that can be used to touch up furniture, and they come in marker and crayon form. These are easy solutions for minor touch ups. All you need to do is match your furniture color and finish with the touch up color and follow the manufacturer’s instructions.